When Will My First Aid Certificate Arrive?

When Does Certificate Processing Start?

Processing begins after full completion, not simply after the practical session if online learning or other required work is outstanding.

• Complete the online component for your booking.
• Attend and complete the practical learning and assessment.
• Allow the normal 3-5 business days for issue.

Certificates are normally issued within 3-5 business days after full completion. This is the expected timeframe rather than a guaranteed deadline.

What if I Cannot Find My Certificate?

Check your email and junk folder for course correspondence. If you cannot find the certificate information after the normal timeframe, contact our team so we can check the record and the relevant delivery arrangements.

Include the learner’s name, course date and course type. If an employer or organisation made the booking, include their name too.

Need It Urgently?

Please contact us. We may be able to speed things up. Tell us the deadline and course details so we can look at the right record.

If you are still choosing a course, allow time to complete both parts of any blended format and for the certificate to be issued afterwards.

Replacing or Checking an Existing Certificate

If a previously issued certificate has been lost, use the replacement request. A replacement is different from first issue or renewing an expired qualification.

If you have a certificate and want to check it, Secure Certification explains verification. The validity guide covers expiry and renewal.