Privacy Policy

📄 Introduction

Manchester First Aid Training (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

📊 Information We Collect

We collect various types of information in the course of providing our services, including:

👤 Personal Information: Names, email addresses, phone numbers, addresses, and other contact details.
💻 Technical Information: Website analytics data, such as IP addresses, browser types, and browsing behaviour.
📚 Service Usage Data: Information about your interactions with our services, including registration and usage of our online training courses.
📧 Communication Data: Emails, phone call details, and any other correspondence with us.

🔧 How We Use Your Information

We use the information we collect for several purposes, including:

🚚 Service Delivery: To provide and manage our training services, including sending certificates and reminders.
📞 Customer Support: To respond to inquiries and provide customer support.
📰 Marketing: To send you newsletters and promotional materials, if you have consented to receive them.
📈 Improvement: To improve our services based on usage patterns and feedback.

🔄 Data Sharing

We do not sell or trade your personal information to third parties. We may share your information with third parties who provide essential services that support our operations, such as IT infrastructure providers. All such third parties are required to maintain the confidentiality and security of your information.

🔒 Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our data is typically stored on secure cloud servers with restricted access.

🗂️ Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

📝 Your Rights

You have several rights concerning your personal data, including:

🔍 Access and Correction: You can request access to your personal data and ask us to correct any inaccuracies.
❌ Withdrawal of Consent: You can withdraw your consent for data processing at any time by contacting us.
📢 Complaints: If you have any concerns about our use of your data, you can contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO).

⚖️ Legal Compliance

We comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR).

🔄 Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, so please review it periodically to stay informed about how we are protecting your information.

🗣️ Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

📞 Phone: 0161 40 10 999
📧 Email: [email protected]